From the Association of Personal Injury Lawyers
We have all been hounded by cold calls and spam texts trying to persuade us to claim compensation for an injury – often when we are not even injured.
Cold calling for personal injury claims exploits vulnerable people. It is tasteless and intrusive. It generates the false perception that obtaining compensation for personal injury is easy, even when there is no injury.
Justice minister Dominic Raab said himself that there is a cost to society from the ‘substantial industry that encourages claims through cold calling and other social nuisances and which increases premiums for customers’.
Solicitors are already banned from making cold calls and sending nuisance text messages, and rightly so. But claims management companies (CMCs) are not banned from using cold calling and texting to drum up business in personal injury claims. We think they should be.
If you’ve had an unwanted call or text about a personal injury claim get in touch with APIL. Just let us know as much of the following information as you can:
- Did you receive a call or text?
- Was it an automated message or were you connected to a person?
- What was the name of the company?
- What was the phone number, or was it withheld?
- When did you receive this call?
This information will then be reported to the Information Commissioner’s Office (ICO). The ICO may need your personal details during its investigation into your complaint so please let us know if we have your permission to pass on your phone number or email address or postal address.
Phone: 0115 943 5416